FAQ
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We offer a variety of shipping options for you to choose from.
Free Shipping - 3 to 5 day processing for orders over. Orders are typically processed and shipped 3-5 days after ordering.
Note, due to the current Covid-19 pandemic, you may experience slight delays at times. All orders with free shipping are shipped via USPS.
Q: HOW DO I TRACK MY ORDER?
A: After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number. Please allow 24-48 business hours for your shipment details to update with USPS.
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: Please use the search bar to type in a description or keyword matching the item. If you are still unable to find it please contact us at plushpiecesonline@gmail.com
Q: WHAT IF I NEED TO CHANGE OR ADD TO MY ORDER ONCE IT HAS BEEN PLACED?
A: Please send us an email at plushpiecesonline@gmail.com as soon as possible if you would like to change something in your order. Although we can not guarantee the item you want is still available we will do our best to get your order updated.
Q: I RECEIVED MY ITEM AND IT WAS DAMAGED WHAT SHOULD I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.